Free hospitality? It’s an odd inference to think of hospitality in any way other than… well, free. The mere act of offering hospitality – the generous and friendly treatment of friends and guests – is just that: action. Yet, as I think of the countless hospitality...
Rescuing the art of language the erosion of gratitude reclaimed, we kindly place our words of value in our guests’ care that they might flourish and grow when we meet again. How do you clearly identify and execute your service culture? Are the features of...
Can restaurants’ business practices benefit their guests while also benefitting themselves, or are they mutually exclusive? Historical Guest Benefits A benefit to a guest should be unique and competitive. A set of unique and competitive benefits creates a Unique...
A cohort of regulars is what creates a “Third Space.” Many gathering places – bars, libraries, salons, cafes – have their life and being as a community’s social core… places of connection, discussion, socialization. Fundamentally,...
What did we learn about the state of restaurant dessert consulting in 2020? We learned there is major opportunity to increased profitability through a set of very deliberate changes restaurateurs should be implementing now. Some of those opportunities from the NRA...
