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Free Hospitality?
Free hospitality? It’s an odd inference to think of hospitality in any way other than… well, free. The mere act of offering hospitality – the generous and friendly treatment of friends and guests – is just that: action. Yet, as I think of the countless hospitality...
How Do You Rate Your Restaurant’s Service Culture?
Rescuing the art of language the erosion of gratitude reclaimed, we kindly place our words of value in our guests' care that they might flourish and grow when we meet again. How do you clearly identify and execute your service culture? Are the features of your...
Unique and Competitive: How Successful Restaurants Benefit Their Guests – and Themselves
Can restaurants' business practices benefit their guests while also benefitting themselves, or are they mutually exclusive? Historical Guest Benefits A benefit to a guest should be unique and competitive. A set of unique and competitive benefits creates a Unique...
How to Re-Establish Restaurants as Third Spaces
A cohort of regulars is what creates a "Third Space." Many gathering places - bars, libraries, salons, cafes - have their life and being as a community's social core... places of connection, discussion, socialization. Fundamentally, they are purpose-built spaces at...
The State of Restaurant Dessert Consulting in 2021
What did we learn about the state of restaurant dessert consulting in 2020? We learned there is major opportunity to increased profitability through a set of very deliberate changes restaurateurs should be implementing now. Some of those opportunities from the NRA...
August 2021 Essential-Insight Advisors News
Eater PDX's most current rundown of restaurant, bar and food cart openings/re-openings can be found here. Everything from the new food cart pod at The Yard at Montavilla to small plate eatery Irving Street Tapas, to the reopening of Shalom Y'all as Lil' Shalom to the...